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  • Case Study: How National Grid streamlined their Early Careers assessment centres with TopScore

    Case Study: How National Grid streamlined their Early Careers assessment centres with TopScore

    Client logo
    TopScore logo
    Utilities & Energy

    How National Grid streamlined their Early Careers assessment centres with TopScore

    Supporting graduate, apprenticeship and social mobility assessment centres with a simpler, more consistent digital assessment experience.

    About the Customer

    Organisation

    National Grid

    Industry

    Utilities & Energy

    Use Case

    Graduate, apprenticeship and social mobility assessment centres

    Scale

    80+ assessment centres delivered annually

    The Challenge

    National Grid’s Early Careers team manages a high volume of assessment centres each year to recruit graduates, apprentices and candidates through social mobility programmes.

    Prior to adopting TopScore, assessment activities were delivered virtually, with processes spread across multiple systems. As the team evolved and scaled, they needed a more structured and reliable way to manage assessment centres while maintaining a positive experience for both assessors and candidates.

    With up to 80 assessment centres delivered annually and multiple stakeholder groups involved in each event, efficiency, consistency and ease of administration became critical.

    “TopScore has just been easy. Easy to use, easy to set up, and easy to manage. It’s become a key part of how we run our assessment centres.”

    The Solution

    Having previously used TopScore in other organisations, members of the National Grid team were confident in its ability to support large-scale assessment delivery.

    Since implementing TopScore in 2023, National Grid has used the platform across:

    Programme

    Graduate assessment centres

    Programme

    Advanced and higher apprenticeship programmes

    Initiative

    Social mobility recruitment initiatives

    Delivery

    Virtual and in-person assessment events

    The team uses TopScore to manage scheduling, assessment scoring, assessor coordination and candidate evaluation, creating a single source of truth throughout the assessment process.

    “We rely on the assessors assessing effectively so it is great for us to have all of the assessor notes and scores in one place.”

    The Impact

    Since implementing TopScore, National Grid has streamlined its assessment centre delivery, reducing administrative complexity and creating a simpler experience for everyone involved.

    The platform has supported improvements across usability, collaboration, scheduling and candidate experience.

    A Simpler Way to Run Assessment Centres

    For National Grid, one of the biggest benefits of TopScore has been ease of use.

    The platform enables assessors and administrators to quickly access schedules, record scores and manage assessment activities without extensive training or technical expertise.

    “It’s just a simple tool that is easy to use. You don’t need too much brain power to be able to use it.”

    Everything in One Place

    Before TopScore, assessment information was distributed across different systems and processes.

    Today, assessor notes, candidate scores and scheduling information are all stored centrally, giving the team confidence in their decision-making and reducing administrative overhead.

    The team uses assessor scores directly to inform hiring decisions, making consistency and visibility essential throughout the assessment process.

    “We don’t have a separate wash-up to calibrate the scores. We rely on the assessors assessing effectively so it is great for us to have all of the assessor notes and scores in one place.”

    Supporting High-Volume Hiring

    National Grid delivers a significant number of assessment centres every year, with volumes regularly reaching more than 80 events.

    TopScore’s scheduling capabilities have helped the team efficiently coordinate large numbers of assessors and candidates, while new functionality allowing multiple assessment centres to run within the same schedule has provided additional flexibility.

    “It’s easy to set up schedules. It’s easy to create new schedules. And now that we have multiple assessment centres that can be done on the same day in the same schedule, that has been great for us this year.”

    Positive Assessor & Candidate Experience

    The majority of National Grid’s assessors are internal stakeholders, making usability particularly important.

    According to the team, assessors have responded positively to the platform and find it straightforward to use during assessment events.

    Assessors have also benefited from TopScore’s accessibility features, language options and digital assessment delivery capabilities.

    “TopScore in terms of its usability for the candidates has been great. You’ve got the accessibility function and the option to where you can change the written and audio language.”

    A Reliable Partner for Assessment Delivery

    Since implementation, National Grid has experienced a smooth rollout and ongoing success with the platform.

    The team continues to use TopScore as a core part of its assessment strategy and recommends it to other organisations looking to improve the efficiency and consistency of their assessment centres.

    “I would definitely recommend it as a tool for any organisation to use.”

    Key Results

    Through implementing TopScore, National Grid has created a more efficient, consistent and scalable assessment process.

    80+ Assessment Centres

    Supporting graduate, apprenticeship and social mobility assessment centres annually.

    One Central Platform

    Scheduling, scoring, assessor collaboration and candidate evaluation managed in one place.

    Reduced Administration

    Less complexity by removing disconnected processes and bringing assessment data together.

    Positive User Experience

    Strong feedback from assessors and candidates using the platform during assessment events.

    Flexible Delivery

    Supporting both virtual and face-to-face assessment centres.

    Consistent Decisions

    Centralised scores and feedback helping teams make confident hiring decisions.

    “TopScore has just been easy. Easy to use, easy to set up, and easy to manage. It’s become a key part of how we run our assessment centres.”

    Conclusion

    Today, TopScore supports National Grid’s Early Careers assessment strategy by helping the team deliver consistent, efficient and candidate-focused assessment centres at scale.

    The platform has improved the way assessment activity is managed by reducing administration, bringing information into one place and creating a smoother experience for assessors, administrators and candidates.

    Through its ease of use, flexibility and ability to support large-scale assessment delivery, TopScore has become an important part of National Grid’s recruitment process.

    80+ Events Annually

    Supporting graduate, apprenticeship and social mobility assessment centres.

    Multiple Programmes

    Used across early careers recruitment initiatives and assessment formats.

    Improved Experience

    Providing a simpler journey for assessors and candidates alike.

    “TopScore has just been easy. Easy to use, easy to set up, and easy to manage. It’s become a key part of how we run our assessment centres.”

    Demo TopScore’s full range of features

    Chat to our team to book your bespoke demo of Unseen’s digital assessment centre platform, TopScore, to see its full range of features and how it can streamline your assessment centres.

  • Webinar: On Their Wavelength: Insights from research and real candidate journeys

    Webinar: On Their Wavelength: Insights from research and real candidate journeys

    On Their Wavelength

    Insights from research and real candidate journeys

    6th August | Online | 12-1pm

    Our experts reveal where candidate expectations and reality aren’t quite aligning, and where employers can have the greatest impact

    Register now

    Throughout Spring 2026 we surveyed 818 students, graduates and apprentices across the UK to understand how they experience the early careers market, the barriers they face, and how ready they feel for work.

    In our latest webinar, we discuss what employers need to do to ensure that they’re driving engagement with content that really works.

    Register to join the webinar

    Reserve your place and receive joining details straight to your inbox.

    What we’ll explore

    01

    How candidates navigate today’s market

    Discover how students, graduates and apprentices move through the early careers journey — from application to offer — and the challenges they’re encountering.

    02

    The confidence gap

    Understand the barriers candidates face, where confidence drops, and what “work readiness” actually means from their perspective.

    03

    What employers can do next

    Learn practical actions organisations can take to help candidates feel prepared, confident and ready to contribute from day one.

    Go beyond the statistics

    This session shares the real, lived experiences behind the data. We’ll explore what today’s candidates are telling us, where employers can make meaningful improvements, and how organisations can create recruitment experiences that build confidence, reduce barriers and improve early careers outcomes.

    Meet your hosts

    Hear directly from the team behind the research as they unpack the findings, share real candidate stories and discuss what employers can do next.

    Ben Williams
    Chief Scientist
    Unseen
    Connect on LinkedIn
    Sarah Brown
    Onboarding & Implementation Director
    Unseen
    Connect on LinkedIn

    Join us live

    Register today to secure your place.

    Register now
  • Case Study: Strengthening Hiring Outcomes for Cooper Parry

    Case Study: Strengthening Hiring Outcomes for Cooper Parry

    Client logo
    TopScore logo
    Financial Services

    Strengthening Hiring Outcomes for Cooper Parry

    In 2024, Cooper Parry implemented TopScore, transforming its early careers assessment centres from a manual, paper-based process into a fully digital, data-driven, and sustainable experience.

    This initiative was driven by a clear ambition: to improve decision quality, enhance candidate experience, reduce administrative burden, and align recruitment practices with B Corp values.

    TopScore was successfully embedded across assessment centres in our professional services teams, delivering measurable impact across efficiency, sustainability, and hiring outcomes.

    About the Customer

    Organisation

    Cooper Parry

    Industry

    Financial Services

    Use Case

    Managing assessment centres end-to-end

    Scale

    Annual efficiency gain of 106 hours of assessor time saved

    The Challenge

    Prior to implementation of Topscore, the assessment centre model was:

    – Heavily paper-based, creating operational inefficiencies and environmental impact

    – Admin-intensive, placing significant strain on recruiters and assessors

    – Inconsistent in evaluation, with decisions often influenced by opinion rather than structured scoring

    – Slow in feedback turnaround, negatively impacting candidate experience

    – Time-heavy, with wash-up sessions taking up to 3 hours

    As early careers hiring scaled, this approach became unsustainable and misaligned with the organisation’s ambition to deliver a modern, inclusive, and high-performing recruitment experience.

    “We didn’t stop recruiting during COVID, but we couldn’t do face-to-face assessment centres.”

    The Solution

    TopScore was introduced as a centralised digital platform to manage assessment centres end-to-end.

    The solution enabled:

    – Real-time scoring and feedback capture in one place

    – Structured, competency-based assessment, improving objectivity and consistency

    – Streamlined wash-up discussions, supported by clear data

    – Removal of paper-based processes, supporting sustainability goals

    – Improved collaboration between assessors, driving better decision-making

    The technology was implemented alongside a broader redesign of the early careers process, ensuring it enhanced both efficiency and experience.

    Impact

    Dramatic Time Savings & Efficiency Gains

    – Wash-up sessions reduced from ~3 hours to 30–60 minutes

    – Post-assessment admin reduced from 2 hours to 40 minutes per assessor

    – Annual efficiency gain of 106 hours of assessor time saved

    This has enabled recruiters and hiring managers to focus on higher-value activity, including candidate engagement and hiring decisions.

    Significant Sustainability Improvements

    – Elimination of paper-based processes saved ~4,000 sheets annually

    – Introduction of digital scoring and reusable materials significantly reduced waste

    These changes directly support the organisation’s B Corp commitments, embedding sustainability into recruitment operations.

    Enhanced Candidate Experience

    – Candidate satisfaction increased to from 4.2 to 4.81/5

    – Faster feedback turnaround and more engaging, structured assessment experience

    – Improved inclusivity, enabling candidates to perform at their best

    The new process has created a more transparent, supportive, and candidate-focused journey.

    Stronger Hiring Outcomes

    – Offer acceptance increased from 86.6% to 92%

    – Assessment centre-to-offer conversion improved to 48%

    – Early careers retention improved to 92% (up from 81%)

    The shift to structured, data-driven assessment has significantly improved both hiring quality and long-term success.

    Strategic Impact

    This initiative has delivered more than operational improvements it has driven a step change in how early careers recruitment is delivered.

    – Decision-making has moved from subjective judgement to data-led assessment, improving fairness and consistency

    – Assessors are more engaged and accountable, with clearer evaluation frameworks

    – Recruitment processes are now fully aligned to organisational values, particularly sustainability and inclusion

    – The model is now scalable and future-ready, capable of supporting continued business growth

    The implementation of TopScore has contributed to the evolution of Talent Acquisition into a modern, insight-led, and high-impact function.

    Why This Deserves Recognition

    This initiative demonstrates how technology, when implemented with clear purpose and strong execution, can transform Talent Acquisition outcomes.

    The impact is clear:

    – Significant time and efficiency gains

    – Meaningful environmental impact

    – Improved candidate experience and engagement

    – Stronger quality of hire and retention

    Most importantly, it has created a sustainable, scalable, and high-quality early careers hiring model, positioning Cooper Parry as a leader in innovative, values-driven recruitment.

    Demo TopScore’s full range of features

    Chat to our team to book your bespoke demo of Unseen’s digital assessment centre platform, TopScore.
    Test its full range of features and see how it can streamline your assessment centres.

  • How to improve DEI in your early talent recruitment

    How to improve DEI in your early talent recruitment

    In partnership

    A shared perspective on diversity in early talent

    This piece is a collaboration between Unseen and Wiser.

    Unseen
    Wiser

    Having diversity, equity and inclusion (DEI) at the core of your organisation is more than just statistics. It boosts your organisation’s output and productivity. Companies with strong DEI are actually 39% more likely to outperform those with less diversity.

    HESA has identified that the current student population is more diverse than ever before. That means a focus on early talent will come with real strides in your company’s diversity. But DEI is not just important to employers. 88% of students consider an employer’s commitment to diversity and inclusion before they apply, and 69% of millennials and Gen Z’ers are more likely to stay over five years at a company that has a diverse workforce. Diversity needs to be at the centre of your recruitment strategy.

    The path to an inclusive workplace is not without its challenges. Unconscious biases, outdated hiring practices, and a competitive, candidate-driven market can all present as roadblocks. Getting these elements right will set you up for DEI success across brand, attraction, recruitment and development.

    Showing your commitment

    Your organisation’s brand is crucial. It is your identity. It is important to demonstrate your commitment to DEI through authentic messaging around your culture, and to show that you foster and value an inclusive working environment. Potential candidates, especially those from underrepresented groups, are drawn to organisations whose brand reflects diversity and inclusivity. If your future talent can see themselves working at your organisation, your brand is hitting the right notes.

    Bring your stories to life

    Candidates want to hear from the people they will actually be working with. Authentic employee stories give candidates real insight into an organisation’s commitment to diversity and inclusion, reinforcing what career pages and employer branding campaigns set out to show. Sharing real experiences from employees across different backgrounds, functions and Employee Resource Groups (ERGs) helps candidates understand what inclusion looks like in practice. Video storytelling platforms such as Seenit allow organisations to amplify authentic voices from across the business, enabling prospective candidates to see themselves reflected in your workforce and better understand your culture before they apply.

    Finding the right people

    Getting your branding right is only one piece of the puzzle. You then need to get in front of the right people through your attraction methods, before converting them into applicants. Your attraction strategy plays a key role in reinforcing your commitment to DEI. By actively promoting diversity in how you attract candidates, you not only broaden your pool of early talent, but also build a reputation as an inclusive workplace.

    Assessing the lay of your land

    Your recruitment process is the gateway to bringing in a diverse early talent cohort. Start by auditing it and ensure that DEI runs through as a golden thread. That could mean gender decoding your job descriptions, investing in unconscious bias training, and stress-testing your assessments to identify any adverse impacts. Tracking diversity data throughout and identifying trends allows you to measure inclusivity across the process. Transparency with candidates throughout sets the foundation for a fair and best-in-class recruitment experience.

    Using technology to create fairer assessments

    Alongside reviewing your recruitment processes, technology can play an important role in creating more consistent and equitable assessments. Structured digital assessment platforms, such as TopScore, help organisations standardise scoring, centralise assessor feedback and ensure every candidate is assessed against the same competency framework. By reducing reliance on paper-based processes and subjective note-taking, assessors are better able to focus on evaluating evidence rather than managing administration. Features such as structured scoring, accessible assessment delivery and digital feedback also help create a more transparent and inclusive experience for both candidates and hiring teams.

    Remember that one size rarely fits all

    As candidate expectations continue to evolve, organisations are increasingly looking at how they can personalise the recruitment journey without compromising fairness or consistency. Personalised engagement does not mean changing the assessment process. It means ensuring candidates receive the information, support and opportunities most relevant to them. Solutions such as Meet & Engage enable employers to connect candidates with ambassadors, tailored events and relevant content throughout the recruitment journey, helping people feel informed, included and engaged regardless of their background or career aspirations.

    The retention game

    Once you have the diverse cohort you have worked to build, the focus shifts to keeping them. A structured development programme, specific to early talent, is central to this. Over 90% of organisations are worried about retention, and providing meaningful learning opportunities is the most effective way to address it. Through offering a structured learning and development programme for your early careers cohort, you give people the opportunity to thrive and excel in their roles. Investment in your people’s development fosters a genuine sense of belonging and loyalty.

    Key takeaways

    Nurturing your early talent cohort works twofold: you will enhance your retention rates and create a culture of inclusivity and equity. The expectations set through your branding and attraction methods must become reality. Your programme has to match what early talent were told to expect, or you risk a disengaged cohort. If you retain them, you do not have to replace them, saving you money in the long run. The value added to your organisation in terms of both culture and performance will in turn strengthen your brand, as your people advocate for you, and the cycle continues.

    DEI is not just a box to check. It is a strategic priority with far-reaching benefits. By focusing on diversifying through early talent, you will be making a positive impact on the diversity of tomorrow, today.

    Unseen About us

    Unseen helps enterprise employers innovate and power their early careers and high-volume hiring journeys, from early engagement through to assessment, onboarding and development. We combine specialist technology platforms with assessment science and authentic storytelling to deliver talent experiences that are scalable, fair and human.

    Wiser About us

    Wiser is an award-winning employer branding agency on a mission to make work work for everyone. They help companies build brands people actually want to work for, shape cultures from the ground up, and attract top talent who will take businesses to the next level.

  • Case Study: How British Airways supported 300 candidates with TopScore

    Case Study: How British Airways supported 300 candidates with TopScore

    How British Airways supported 300 candidates with TopScore

    About the Customer

    Organisation

    British Airways is the United Kingdom’s flag-carrier airline and the largest UK-based carrier by international fleet and destination size.

    Focus Area

    The organisation recruits a significant volume of emerging talent each year across graduate, apprenticeship, engineering, head office, customer operations and regional programmes.

    300

    candidates supported this year alone

    50%

    reduction in assessor time

    20-35

    assessment days annually

    The Challenge

    Prior to implementing TopScore, British Airways relied on a combination of Microsoft Teams, breakout rooms and spreadsheets to manage virtual assessment centres. While functional, the process was highly manual, time-consuming and difficult to scale. Assessors had to manage multiple systems simultaneously, creating additional administration and operational complexity.

    As assessment activity increased following the pandemic, the team recognised the need for a more streamlined, professional and scalable solution that could improve both operational efficiency and the candidate experience.

    British Airways needed a solution that would:

    • Reduce the administration and complexity associated with running assessment centres.
    • Improve the candidate experience through clearer communication and a more professional process.
    • Support high-volume emerging talent recruitment at scale.
    • Enable assessors to collaborate effectively and make informed hiring decisions.
    • Deliver a consistent experience across multiple business functions and locations.

    The challenge was significant. Each year the team runs approximately 20–35 assessment centre days, often operating both morning and afternoon sessions, with between 250–300 candidates invited through the process across multiple schemes.

    Our Solution

    British Airways uses TopScore to manage its emerging talent assessment centres across graduate and apprenticeship programmes.

    The platform supports a wide range of assessment activities, including:

    • Presentations
    • Group exercises
    • Role plays
    • Interviews
    • Technical and practical exercises for engineering candidates

    TopScore is used as the dedicated assessment centre platform alongside British Airways’ existing recruitment system, Manage My Recruitment, which manages applications and vacancy advertising. Once candidates reach assessment centre stage, TopScore becomes the central platform for assessors, scoring, feedback and candidate management.

    “TopScore has been a fantastic tool for our assessment centres at British Airways. The platform is incredibly user-friendly for both candidates and assessors, and the consistency it brings to scoring and wash-ups is invaluable. The ability to provide clear, structured feedback to candidates is a real standout feature and hugely enhances the overall candidate experience. On top of that, the support team is exceptionally responsive, making the whole process seamless from start to finish.”

    – Client feedback

    Scale of Usage

    The platform is used across British Airways’ entire emerging talent offering, including:

    • Head Office
    • Customer Operations
    • Engineering
    • Regional Operations
    • International locations

    Assessors from across the organisation use TopScore, including teams based in London, Glasgow, Cardiff and the United States.

    Implementation

    Implementation was rapid and seamless. Following procurement, British Airways was onboarded quickly and moved from contract signing to running live assessment centres within a matter of months.

    The organisation signed during the autumn renewal period and was successfully using the platform for live assessment centres by January.

    Results

    Impact of implementing TopScore

    One of the most significant benefits delivered by TopScore has been operational efficiency. By replacing manual administration, spreadsheets and complex Teams-based processes, the platform has enabled the recruitment team to manage large-scale assessment centres far more effectively. Assessors have access to one centralised platform for candidate evaluation, scoring and reporting, dramatically reducing coordination effort and administration time.

    “The real cost savings for us are efficiency and time.”

    – Joanne Walsh, Emerging Talent Recruitment Manager at British Airways

    Reduced assessor time by at least 50%

    Thanks to TopScore’s efficient and streamlined marking and feedback functionality. This allows our assessors to focus more on candidate interaction rather than administration.

    300 candidates supported

    Through using TopScore this year alone

    Sustainability benefits

    There are significant sustainability gains, as all assessment materials are hosted within TopScore. This removes the need for printed materials, reducing paper usage while also enhancing data security and confidentiality.

    Candidate Experience Improvements

    TopScore has significantly improved the candidate experience by creating a more professional, structured and supportive assessment journey.The professionalism of the platform, combined with clear communications and technical support, helped create a smoother and more engaging experience for candidates.

    British Airways particularly valued the ability to provide feedback reports to candidates, ensuring that even unsuccessful applicants received meaningful insight from the process.

    Specific Pain Points Solved:

    • Reduced administration and manual effort
    • Improved assessment centre organisation
    • Enhanced candidate communication
    • Delivered a more professional and branded experience
    • Simplified assessor scoring and collaboration
    • Provided responsive technical support
    • Enabled scalable delivery across multiple locations and business functions

    Sustainability & Hybrid Working

    The platform enabled British Airways to successfully transition from virtual assessment centres during and immediately after the pandemic while maintaining consistency and fairness in the assessment process.

    Even after returning to face-to-face assessment centres, British Airways continues to use TopScore for assessor scoring, evaluation and feedback reporting, demonstrating the long-term value of the platform beyond virtual delivery.

    “The ongoing support we receive as an organisation from the TopScore team is always above and beyond, with very quick turnaround times, helpful answers and solutions. Nothing is ever too much trouble.”

    – Joanne Walsh, Emerging Talent Recruitment Manager at British Airways

    Conclusion

    Today, TopScore supports hundreds of candidates and dozens of assessment centres annually, helping British Airways improve efficiency, enhance candidate experience and deliver consistent assessment outcomes across the organisation. The platform’s ease of use, flexibility and outstanding customer support have made it an integral part of the airline’s early careers recruitment strategy, as British Airways now uses TopScore to support:

    • 20–35 assessment centre days annually
    • Multiple assessment centre sessions each day
    • Approximately 250–300 emerging talent candidates per cycle
    • Assessment centres across numerous business functions and locations

    Demo TopScore’s full range of features

    Chat to our team to book in your bespoke demo of Unseen’s digital assessment centre platform, TopScore, to see its full range of features and how they can streamline your assessment centres.

  • Report Download: On their wavelength

    Report Download: On their wavelength

    On Their Wavelength — Unseen Group
    Emerging Talent Report 2026

    On Their Wavelength

    An emerging talent report on finding work and starting out. Throughout Spring 2026 we surveyed 818 students, graduates and apprentices across the UK to understand how they experience the early careers market, the barriers they face, and how ready they feel for work.

    818
    Respondents across the UK
    Free download

    Get instant access

    Fill in your details to download the full report.

    What’s inside

    Three things the report covers

    We asked candidates about the skills they bring, the barriers they face, and what “work readiness” means to them in practice, to highlight where expectations and reality aren’t quite aligning and what employers can do to have the greatest impact.

    01

    How students, graduates and apprentices navigate the early careers market — from application to offer.

    02

    The confidence gap, the barriers they face, and what “work readiness” actually means to them in practice.

    03

    What employers can do to help candidates feel prepared, confident and able to contribute from day one.

    Key findings

    The numbers that matter to early careers teams

    A handful of findings that point to something more systemic than a skills gap.

    Finding 01

    65%

    of candidates say live interviews feel the fairest way to demonstrate their strengths, yet 41% find them the most difficult stage. They want to explain themselves in their own words, and the process often makes that harder than it needs to be.

    Finding 02

    72%

    say feedback is the single thing that would most improve their confidence during a recruitment process. Most receive none at all.

    Finding 03

    67%

    have stopped an application because it felt too long or too difficult, most commonly because there were too many stages or it was too time-consuming.

    Finding 04

    1 in 5

    people already in their first role said it took longer than six months to feel fully settled and productive. Candidates consistently underestimate how long that transition takes.

    What employers can act on

    Where the real gaps are

    Recruitment process

    Transparency builds candidate confidence

    74% of candidates didn’t fully understand what employers were looking for throughout recruitment and assessment. Clearer communication about what’s being assessed and why reduces anxiety and improves the quality of what candidates actually show you.

    52% said a clearer explanation of what’s being assessed would improve their confidence
    41% said the opportunity to do a practice run would help
    28% wanted to understand how assessment results were actually used
    Transition to work

    The gap between starting and feeling settled is wider than employers tend to assume

    Imposter syndrome and unclear expectations were the top concerns for candidates both before and after starting work. The anxiety is rarely about capability. It is about not knowing what good looks like, or whether they will be supported enough to get there.

    60% cited lack of confidence or imposter feelings as their biggest challenge when starting work
    “Day in the life” content was the most requested form of pre-joining support
    Between 23% and 29% of candidates said they had hardly any understanding of what their first weeks would involve
    Work readiness

    Candidates define readiness through mindset and clarity, not just technical skill

    Across more than 380 open responses, candidates described work readiness in terms of confidence, adaptability and a willingness to learn. They don’t expect to know everything from day one. What they want is a clear sense of what’s expected and enough psychological safety to ask questions and grow into the role.

    Candidates most commonly asked: “What exactly will I do?” and “How will I be supported?”
    Mentoring, buddy schemes and structured onboarding were the most frequently requested forms of early support
    Those already in work were far more likely to say they’d have valued networking and culture support before starting

    The organisations that gain competitive advantage in early careers hiring are unlikely to be those that simply assess candidates more aggressively. They will be the ones that identify potential earlier, reduce unnecessary friction, and accelerate confidence, belonging and contribution once people arrive.

    Ben Williams, Chief Scientist, Unseen Group

    Read the full report

    818 candidates surveyed across the UK. Three sections covering the job market, the transition to work, and what readiness actually means to the people going through it.

    Download free ↑
  • Lessons learned from this year’s ISE Conference

    Lessons learned from this year’s ISE Conference

    ISE 2026: Four themes from Brighton — Ben Williams, Unseen
    Ben Williams
    Ben Williams
    Chief Scientist, Unseen Group · June 2026

    Four themes from ISE 2026

    The salt spray of the South Coast is still lingering in the air, and while the memories of ISE Conference 2026 are fresh in our minds, I thought I’d share some reflections on the themes that seemed to surface repeatedly this year.

    I’m Ben Williams — Chief Scientist at Unseen — and it’s my job to deliver excellence in assessment and development design, while embedding the latest scientific thinking into everything we do here at Unseen, from our recruitment tech to our content and delivery of enterprise services.

    I was once again lucky enough to attend this year’s ISE Conference — you may have even seen me on stage alongside Holly Pearce from Grant Thornton.

    Every conference develops its own unofficial agenda. Sometimes it’s obvious from the programme and sometimes it’s what people are discussing in the corridors between sessions. This year, four themes stood out to me.


    Theme 01

    AI: the topic everyone complains about — and still turns up for

    AI has become the conference equivalent of Jools Holland’s Hootenanny. Everyone claims they’re tired of it, everyone rolls their eyes when another AI session appears on the agenda, and yet somehow the room is still full every time.

    What was encouraging, however, was that the conversation seems to be maturing. There was less discussion about whether AI will change recruitment and more discussion about practical questions: how should candidates use it? How should employers use it? What skills does effective AI use actually involve? And perhaps most importantly, how do we assess those skills fairly and meaningfully?

    There was some myth-busting in both directions: both candidates and recruiters appear to be using AI far less than the other side suspects. What I heard was far less panic and far more curiosity.

    Interestingly, some of the strongest feedback I received after our own session wasn’t about AI itself, but about translating behavioural science into something understandable and usable. We have no shortage of opinions about AI. What seems to be in much shorter supply is a clear, evidence-based understanding of what good performance with AI actually looks like and how it can be assessed. Essentially, they don’t want more AI hype — they want a guideline on how to actually use and consider it intelligently.

    Where we can help: Rather than treating AI capability as a purely technical skill, we believe much of the variation comes from mindset and behavioural tendencies — curiosity, experimentation, learning orientation, comfort with ambiguity and the willingness to engage with new tools. The encouraging news is that these qualities can be assessed and incorporated into existing selection processes without requiring a standalone “AI test” — which, judging from a poll we ran at the conference, is exactly what many organisations want.
    Sten10
    Ben Williams | Unseen Group
    LinkedIn · ISE Conference 2026

    “Two presenters, two very different preparation styles…”

    View post on LinkedIn →

    Theme 02

    The search for true candidate intent

    We’re all aware of the application volume problem. Several employers spoke about applicant numbers that would have sounded extraordinary just a few years ago, but not today. AI-assisted applications appear to be amplifying a trend that was already underway: the cost of applying is falling rapidly, while the cost of reviewing applications is not.

    Psychologically, this creates an interesting challenge. When effort becomes less diagnostic, what replaces it? Historically, completing a lengthy application form provided at least some evidence of motivation and persistence. Increasingly, employers are looking for ways to identify commitment and self-selection before asking candidates to invest significant time in formal assessment.

    Where we can help: The answer may not be more assessment, but better engagement. Early-stage questions that explore motivational alignment, combined with realistic job previews, employee stories and authentic insights into the role, can help candidates make more informed choices while helping employers identify genuine interest before progressing to more intensive assessment stages.
    Sten10
    Ali Hackett | Unseen Group
    LinkedIn · ISE Conference 2026

    Great to catch up with clients, partners, colleagues and friends – too many to mention #ISErec2026 #EarlyCareers #EarlyCareersRecruitment…

    View post on LinkedIn →

    Theme 03

    Social mobility is getting louder

    Social mobility has, of course, been a priority for many employers and practitioners for years. What struck me this year was how frequently it came up across different sessions and themes, rather than being confined to dedicated diversity discussions.

    Keynote speaker Dr Sabrina Cohen-Hatton drew upon her own journey from homelessness to becoming one of the UK’s most senior fire officers. Her story was a timely reminder that talent is distributed far more evenly than opportunity.

    Many conversations ultimately came back to a familiar question: how do we identify potential rather than simply prior advantage? In assessment terms, this is one of those deceptively simple questions that gets more complicated the longer you stare at it.

    Where we can help: One area we continue to explore is how insights from psychology and sociology can inform assessment design. Small design choices around exercises, instructions, assessor training and candidate support can help reduce some of the unintended disadvantages associated with socioeconomic background, while maintaining assessment rigour and predictive validity. Let us know if you’d like to discuss.
    Nicola Sullivan | Unseen Group
    LinkedIn · ISE Conference 2026

    Well, it’s the morning after the journey back from ISE Conference in Brighton…

    View post on LinkedIn →

    Theme 04

    Reneges: the new retention problem

    The final theme was one that will be familiar to anyone working in early careers: the growing challenge of candidates accepting offers and then not arriving on day one. Our survey found that over 50% of attendees were experiencing renege rates of 11% or higher.

    Whilst competing pay offers were frequently cited as a cause, we encourage our clients to view this through a behavioural science lens too: securing an acceptance is not the same thing as securing psychological commitment. Research shows that intentions are often a surprisingly poor predictor of behaviour when there is a long delay between decision and action. Put simply, a candidate can genuinely mean “yes” in October and genuinely mean “no” in July. The longer the gap, the more opportunities there are for uncertainty, competing alternatives and simple life events to intervene.

    Where we can help: Organisations often focus heavily on attraction and selection but devote relatively little attention to the period between offer acceptance and start date. We’d be happy to review candidate communications, onboarding journeys and pre-boarding experiences through the lens of the four science-based principles we discussed in Brighton — Commitment & Consistency, Uncertainty Reduction, Social Identity and Self-Efficacy — to identify opportunities to strengthen commitment and reduce attrition.

    In summary

    If I had to summarise ISE 2026 in four phrases, they would be:

    • AI is becoming practical.
    • Intent is becoming scarce.
    • Social mobility is becoming more visible.
    • Commitment can no longer be assumed.

    Taken together, these themes point to a broader shift. The challenge is no longer simply attracting candidates. It is helping the right candidates find the right opportunities, make informed decisions and follow through on them.

    The technology will continue to evolve. Application volumes will continue to rise. New tools and platforms will come and go. The organisations that thrive will be those that remain focused on the human behaviours underneath all of it.

    That, more than any individual trend, was my biggest takeaway from Brighton.

    Want to talk through any of these themes?

    Whether it’s AI capability assessment, candidate intent, social mobility in selection design, or reducing reneges — we’re happy to explore what the evidence says and what it means for your process.

  • Your voice: Hearing from our customer community

    Your voice: Hearing from our customer community

    At the heart of everything we do is our community.

    The people and organisations who trust our tools every day to deliver meaningful, impactful talent experiences. That’s why we recently ran our first customer happiness survey as Unseen group across our technology platforms – and we couldn’t be more grateful to everyone who took the time to share their thoughts. The results are already helping us to develop our digital assessment centres, assessment design, psychometric testing and candidate experience tools.

    For us, feedback isn’t just a box to tick. It’s how we grow. It’s how we stay honest with ourselves, sharpen our focus, and make sure we’re genuinely meeting the needs of the people we serve. This survey was a big step in formalising that commitment, and the insights we’ve gathered will shape how we work – starting right now.

    Firstly, a huge thank you to our team!

    Our team received outstanding recognition from customers, who described them as responsive, knowledgeable, and genuinely supportive. That kind of feedback doesn’t happen by accident, it’s the result of people who care deeply about the work they do and the customers they support every day.

    Beyond the science and technology that underpins our tools, our Customer Experience team exists to deliver talent experiences that are scalable, fair and human using their technical knowledge and recruitment expertise. They provide a direct line for development and support, so we’re delighted to hear this reflected in our customers’ real experience.

    We’re so pleased to hear from our customer community that they feel supported by our collaborative team. Here’s some of what they had to say:

    Client Feedback
    “Impeccable support from the team.”
    Client Feedback
    “Charlotte is incredibly helpful and very responsive!”
    Client Feedback
    “Help & Assistance when required is first class and on point, thank you.”
    Client Feedback
    “Amazing customer support team and always on hand if we have any issues.”
    Client Feedback
    “Adam and the team are fantastic and so quick at coming back to us, nothing is ever too much trouble and our issues always get sorted.”

    And the numbers back it up.

    Our overall Net Promoter Score landed in the ‘Excellent’ category.

    A benchmark that reflects just how strongly our customers feel about recommending us to others. Our platforms were described as effective, practical, and well supported, which is a real testament to the dedication across every part of the business.

    Looking ahead: Continuous development driven by science and storytelling

    While we’re pleased with this feedback and great score, what excites us most is what comes next.

    We’re taking the feedback from this survey and building it directly into how we work, both immediately and in the longer term. At Unseen, we bring together technology, psychology and human storytelling across all stages of the talent journey, so continually evolving our software and support is critical to serving our customers.

    That work is already well underway, and we can’t wait to share more as it develops.

    We’re also doubling down on telling the story of our brilliant team, because the people behind the technology are just as important as the technology itself. And we’ll be working hard to ensure every customer, whether new or long-standing, feels the full value of what we deliver together.

    This feedback is being used to influence our roadmap and future product developments, so we can continue to provide our clients with the excellent service they’re used to. We’ll be surveying again, tracking our progress, and holding ourselves accountable to continuous improvement.

    The momentum is real, the team is fired up, and the best is very much still to come. Thank you for being part of this journey with us.

  • How Yodel cut time-to-hire by 38%

    How Yodel cut time-to-hire by 38%

    How Yodel cut time-to-hire by 38%

    About the Customer

    Organisation

    Yodel

    Technology used

    Candidate Experience Chatbot

    Focus areas

    Demystifying which Driver opportunity was the best fit for each candidate and automating elements of the recruitment process whilst measuring candidate experience throughout

    Client Quote

    “The exercise reminds us of the sheer amount of information candidates don’t know, that we assume they do know; we’ve now created a more thoughtful, richer candidate experience that we can build on and constantly improve.”

    197,700

    chatbot conversations in the first 2 years

    97% positive feedback

    from candidates undergoing the screening process delivered by the screening bot

    68,983 candidates

    screened by the screening bot

    The Challenge

    Yodel deliver millions of parcels a year, across 60 sites, to every UK postcode. The Yodel Resourcing team recruit over 4,500 Drivers annually and receive over 1,200 applications per week.

    This number increases to 5,500 applications per week as they hire additional resource for their peak delivery season covering Black Friday, Cyber Monday and Christmas.

    This means that the team need to hire 3,500 new Drivers in just a few months. Yodel offer several different types of opportunity to those who want to become Drivers, including self-employed and employed roles. To attract the right numbers, Yodel also offer full-time and part-time opportunities.

    Whilst this means that all needs are catered for, those new to a Driver role could find the options overwhelming.

    Our Solution

    Meet & Engage ran a collaborative workshop with Yodel’s resourcing team with the purpose to:

    • Demystify which Driver opportunity was the best fit for each candidate
    • Measure candidate experience at several points and gather feedback to allow continuous improvement
    • Automate elements of the recruitment process

    The first initiative was to create three Candidate Experience Bots for each of the three key Driving opportunities that would sit on the relevant pages of the career’s website. Each Bot would have a dialogue with a candidate about that specific opportunity and serve them the relevant roles available.

    The second part of the plan included producing three Candidate Experience Bots that would be deployed to screen candidates once they had completed their online application via the ATS. The team believed that this would give candidates the flexibility to complete this stage of the process at a time to suit them and in a format they were familiar with. In addition, this would give the Resourcing Team more scope to focus on other candidate experience initiatives.

    Having mapped out these processes, Meet & Engage and the Yodel team worked on the Bot dialogue and assets required to create rich and relevant conversations with candidates. Meet & Engage worked closely with the Yodel ATS and creative partner (responsible for the careers website) to ensure relevant integrations could be put in place.

    Results

    Impact of the chatbots
    42% of bot chats

    took place outside of office hours, when recruiters would otherwise be unable to respond with a personalised candidate experience

    95-98

    Net Promoter Score indicated by candidate feedback

    38% reduction

    in the average time to hire

    Demo Meet & Engage’s full range of features

    Demo Unseen’s candidate experience and onboarding platform, Meet & Engage, to see its full range of features and how they can elevate your candidate experience.

  • Personalising onboarding for early careers and experienced hires with MBDA

    Personalising onboarding for early careers and experienced hires with MBDA

    How MBDA created a complete, personalised, online onboarding journey that’s engaging for both experienced and early career hires

    About the Customer

    Organisation

    MBDA

    Focus Area

    Creating a complete, personalised, online onboarding journey that’s engaging for both experienced and early career hires.

    Programme

    Inspire & Nurture, underpinned by MBDA’s Onboarding Portal.

    Outcome

    Strengthened candidate experience during onboarding with high engagement and strong feedback from candidates and hiring managers.

    32

    virtual events with an average Net Promoter Score of 90 (“World Class!”)

    94%

    registration for the Onboarding portal

    97%

    of Early Careers candidates say that the portal is easy to use

    The Challenge

    In a time of skills shortages in core STEM specialisms and fierce competition from other employers, candidate experience during the onboarding stage is a key priority. How can you ensure that candidates feel supported and begin to align themselves to the brand values, providing a tailored experience when operating at scale? That was the challenge MBDA faced.

    They understood the clear correlation between providing a great experience during the onboarding journey and the number of engaged hires who turned up on day one. They also understood that different audiences potentially have very different needs as they move through the process, and wanted to adopt a solution that would retain a strong element of personalisation in the candidate experience, whether candidates were fresh grads or niche hires.

    MBDA also wanted to be able to measure quantitative and qualitative candidate sentiment and capture a dataset that could be used to review and refresh their offering on an ongoing basis.

    Brand perceptions

    As a defence organisation, MBDA can fall prey to stereotypes about their culture and the type of candidates who will succeed in hiring processes. MBDA is making conscious efforts to tackle these misconceptions throughout their attraction and hiring journeys.

    Support & preparation

    It was important that, whatever their background or experience, all candidates were empowered to thrive in selection and leave the process with a consistent, positive view of MBDA’s brand values and a better understanding of what is a complex matrix organisation.

    Engagement

    Security restrictions imposed by the MOD mean all candidates must undergo vetting. This both limits the candidate pool (nationality), but also increases the time to hire significantly. This added time increases the risk of losing candidates in-process through lack of engagement, as recruiters do not have the resource to interact with all candidates as often as they would like.

    Our Solution

    The Meet & Engage technology used by MBDA includes live virtual recruiting events coupled with a fully-branded, social network style nurture journey.

    Meet & Engage, Unseen’s candidate experience and onboarding platform, underpins MBDA’s Onboarding Portal so candidates can access a complete, personalised online experience.

    Inspire & Nurture

    The Meet & Engage technology used by MBDA includes:

    • Live virtual recruiting events couple with a fully-branded, social network style nurture journey
    • Take advantage of features like live streaming, content sharing and polling
    • Fully-concierged service by our team of experts
    • Fully-branded pre– and post–event comms and in-depth data including NPS

    Timeline for Onboarding

    • Automated candidate journey in a personalised social media style interface
    • Content shared by wall posts, videos and articles
    • Email and SMS nudges to see fresh content
    • Candidate experience pulse checks

    MBDA’s Onboarding Portal

    Once an offer has been accepted, candidates are invited via an integration between Meet & Engage and Workday (MBDA’s ATS) to register for their Onboarding Portal, through which automated yet tailored and timely content is served up, via a social-style platform.

    Content was designed to be shared over a series of weeks and months to match the candidate’s stage of their onboarding journey. The content themes include guidance and reminders about the induction process, videos about the business, employee testimonials, as well as scheduled messages to wish people a happy Diwali/Christmas/New Year.

    Through the Onboarding Portal, Channels enable candidates to chat amongst themselves within the professional, branded environment – to arrange house shares per location, for example. The portal was backed up by group and 121 chat events, where candidates could get answers to questions in real time and hear from a diverse range of employees about life at MBDA.

    Onboarding portals for different audiences

    Underpinning the post-offer experience is the onboarding portal which looks and feels like an MBDA social feed, with a focus on everything a candidate may need between offer and start. An integration with Workday (MBDA’s ATS) automates a registration invitation to candidates at point of offer.

    Once in, the portals are bespoke to the candidate’s entry route, with content either tailored to experienced hires or early careers. Further tailoring within that includes, for example, content specifically for graduates returning to employment at MBDA after completing their degree which included a placement with the company.

    Each feed shares videos, wall posts, images, social links and captures feedback. Each post on the feed is nominally posted by someone in the business, and hovering over their picture reveals their bio. Introducing colleagues-to-be in this way, MBDA provides rich insight into aspects of MBDA that candidates may not have appreciated, demystifies the organisation, supports D&I representation and brand values and draws candidates into the MBDA family early.

    The in-built feedback chatbot provides a chance to capture candidate sentiment at each stage and gives candidates a real say in the shape of the future process.

    The Chat Channels in the portal are set up for each MBDA UK site location (Bolton, Bristol, Stevenage) and offer a space for candidates to chat online with future colleagues. Examples include graduates arranging house-shares or asking about parking and facilities. Recruiters and MBDA ambassadors use Channels to post updates, photos and to get light-hearted conversations started, to begin fostering warm, professional relationships early.

    Employee stories and testimonials

    The MBDA team worked closely with the Meet & Engage team to plot out the content over the relevant time-period for each entry route. Experienced hire candidates have content fed over a few months while they go through security checks and notice periods, while Early Careers feeds include content tied to specific dates aligned with the annual recruitment cycles.

    The content is pre-defined, but released slowly to the candidate over their onboarding journey, with nudges by email/SMS when new content is released. This maximises candidate engagement and ensures that actionable content is highlighted in the feed for their attention the next time a candidate logs in.

    1-2-1 Live Chat

    A key challenge was the disparity of candidates’ onboarding timescales. Offers were being made from mid-September all the way through to early Spring for Early Careers and year-round for Experienced Hires; and a person’s onboarding period could range anywhere from a few weeks to a few months.

    For Experienced Hires, MBDA frontloaded the content so that candidates would see all of the important content initially, and then drip fed the less critical content over the course of their onboarding period.

    Throughout the process, recruiters hosted group and 1-2-1 live virtual chats for candidates, to help them feel comfortable about what was ahead as they went through the selection process and waited, sometimes many months, to join the business. All elements of the solution capture light-touch candidate feedback after each encounter.

    Results

    Impact of MBDA’s onboarding experience
    32

    virtual events, with an average Net Promoter Score of 90

    94%

    registration for Onboarding portal

    97%

    of Early Careers candidates say that the portal is easy to use

    100%

    of candidates say that their recruitment experience has been good

    100%

    of early career candidates felt more confident about joining

    Hiring managers reported that new starters are better prepared for work

    The results of implementing solutions to strengthen MBDA’s candidate experience exceeded all expectations and have had a hugely positive impact on candidates. Overall, introducing the Meet & Engage platform has helped MBDA to keep candidates engaged in a number of ways that were previously unavailable.

    Participant Feedback

    “As it is such a long time between being offered the role & starting, the timeline has been brilliant for making me feel that I’ve not been forgotten about!”

    “This was a fantastic way to introduce me to MBDA – people, values, benefits. It was so helpful to learn about the company, and it made me feel included while I worked my notice in my current role. I am so looking forward to my first day.”

    “I found it all very welcoming and comforting, and, although I don’t feel 100% prepared (just my general anxieties!), I am excited about starting.”

    “Best ‘onboarding’ experience I’ve ever had, thank you.”

    Conclusion

    The MBDA team have already conducted in-depth analysis of the data emerging from the different onboarding journeys and tweaked the journey for returners, to include more fresh content in response to lower time-spent-engaging data.

    They will undertake a review of the content by type (video, wall posts, images, etc.) and by candidate engagement levels with individual pieces of content, as well as refreshing the Timeline with newly branded-elements and new polling tools.

    Candidate sentiment continues to be captured as they move through the portal and candidates are signposted towards the feedback chatbot, Debbie, to submit any feedback they’d like to provide. This feedback is regularly reported and provides opportunity for continuous improvements to the candidate experience at MBDA.

    Demo Meet & Engage’s full range of features

    Demo Meet & Engage’s full range of features and see how they could elevate your candidate experience.

    Meet & Engage is Unseen’s candidate experience and onboarding platform.