How BT transformed their assessments with the TopScore platform
We spoke to Kate Gregory, Early Careers Recruitment Partner at BT about their experience using Unseen’s TopScore platform, the impact of digital assessment and what comes next for their early careers strategy.
A smarter approach to digital assessment
Kate Gregory works across Early Careers Recruitment at BT, supporting candidates through a modern assessment experience. In this interview, she shares why BT chose Unseen and how the TopScore platform has helped their team deliver a more efficient, accessible and engaging process.
From the initial transition to digital assessment through to candidate and assessor feedback, we explore what has made the biggest difference.
“We found the TopScore platform very user friendly, and we felt completely supported by the [Unseen] team.”
Kate Gregory, Early Careers Recruitment Partner at BT
In conversation with Kate
We asked Kate about BT’s experience with Unseen’s TopScore platform and the future of digital assessment.
Why did you choose to partner with Unseen?
Kate: The TopScore platform came highly recommended to us by one of our current external partners. After a couple of demos, it was clear how we could benefit from this platform.
How did you find the transition from tradition face-to-face assessment to virtual assessment centres?
Kate: All of our assessment centres before March 2020 were face-to-face, so this transition was huge for us. Also, considering that this was a complete system change for us, the move to a virtual world was much smoother than we’d anticipated. We found the TopScore platform very user friendly, and we felt completely supported by the [Unseen] team.
What feedback have you had from assessors and candidates?
Kate: Both assessors and candidates were initially quite nervous about using a brand new platform and moving to the virtual world in general. The feedback since has been really positive, with both parties finding TopScore user friendly and a seamless experience. When we carried out a survey, 94% of our assessors said they were really pleased with the platform.
What would you say are the key benefits of running digital assessment centres or interviews on one platform like TopScore?
Kate: There were a range of benefits in running the digital assessment centres and these included moving to paperless environments, cost savings on travel and hospitality for assessors and candidates, and for us, the Early Careers team who run the events, it also facilitated a shorter working day for all parties involved. And finally, we were able to provide candidate feedback reports and also make our own amendments to the materials as needed.
What are your longer term plans for assessment centres?
Kate: Our longer term plan is to continue along the route of our virtual assessment centres, but we may look at more of a hybrid approach in the future just based on the needs of the business as well as the candidate accessibility.
Moving assessment online isn’t simply about replicating a
face-to-face process digitally. The biggest opportunity is
to rethink the experience around what candidates, assessors
and recruitment teams actually need.
As expectations around digital recruitment continue to evolve,
organisations need assessment technology that works for everyone involved. For BT, the TopScore platform is helping make that
experience simpler, more flexible and more effective.
Want to talk about your assessment process?
Whether you’re exploring digital assessment for the first time or looking to improve an existing process, our team can help you understand what’s possible with Unseen.